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Delivery Policy

General

We usually ship orders within 24 hours; the maximum period is 48 hours after the order gets the status Approved. Parcels are shipped out only on business days, so all orders approved on weekends and during holidays are shipped on the first working day. Unfortunately there are high seasons for the postal service during major holidays (especially Christmas and New Year) during which we cannot guarantee fast and timely delivery. We also cannot assume responsibility for delays caused by to severe meteorological conditions, strikes of personnel, long customs control and other unexpected reasons.

We ship orders to the address marked by the customer as the shipping address. If your billing and addresses differ, unmark 'use my billing address as shipping address' on the checkout page and enter the new address.

All orders come in plain ziffy envelopes, large orders are shipped in boxes. The contents of the parcels are not stated on the package.

We are constantly improving our shipping service. We are always adding new delivery methods that help you receive your goods faster and cheaper. Since our products are shipped from different countries there are many different shipping methods. You can get additional information about shipping of particular products from our Customer Support Service.

Reshipments

If you didn't receive your order you have the right to ask for a refund or free reshipment.

Free reshipments are guaranteed if you didn't receive your order within the delivery period (and if the order didn't reach your local post office). And you also have the right to get a free reshipment if somehow we send you a wrong product (a different one from the product you actually ordered) and the product came in poor condition so it cannot be used.

However you won't get a free reshipment if you didn't meet the courier or pick up the order at your local post office and/or spoiled the product yourself (didn't provide required storage conditions).

Cancellation

We understand that sometimes our customers have more urgent purchases and have to cancel their order; however we cannot cancel your order when it was approved and/or forwarded for shipping. If you decided to cancel your order, please, let us know as soon as possible.

Restrictions

Please be aware, the following substances are not allowed to be imported to the following countries:

Australia
Supplements containing hemp oil, egg yolks, dairy, MSM, DHEA, Melatonin, bee pollen, bee pollen as a powder, banana, Hoodia, Kava, Camu Camu powder, Cordyceps powder, products with hormones such as Pregnenolone, HGH or 7-Keto and some products containing enzymes.

Austria
GABA (Gamma Aminobutyric Acid), Melatonin (N-acetyl-5-methoxy tryptamine), meat and milk products.

Belgium
Melatonin (N-acetyl-5-methoxy tryptamine), meat and milk products.

Bulgaria
Hoodia, meat and milk products.

Canada
DHEA, growth hormones, Vitamin K. In general, a maximum of a 90-day supply of supplements is allowed for import into Canada.

Croatia
Hoodia, meat and milk products.

Czech Republic
Meat and milk products.

Finland
5-HTP (5-hydroxytryptofaan), Cat's Claw (Uncaria Tomentosa), DHEA (Dehydroepiandrosterone), Purple Coneflower (Echinacea Purpurea), GABA (Gamma Aminobutyric Acid), Ginkgo Biloba (Maidenhair Tree), Ginseng, Glucosamine, Hoodia, Kava Kava (Piper Methysticum), Melatonin (N-Acetyl-5-Methoxy Tryptamine), Milk Thistle (Silybum Marianum), Saw Palmetto (Serenoa Repens/Sabal Serrulata), St. John’s Wort (Hypericum Perforatum), Yohimbe (Yohimbine), meat and milk products.

France
DHEA (Dehydroepiandrosterone), Creatin (Creatine), Hoodia, Melatonin (N-acetyl-5-methoxy tryptamine), Progesterone, Yohimbe (Yohimbine), raw seeds, meat and milk products.

Germany
5-HTP (5-Hydroxytryptofaan), DHEA (Dehydroepiandrosterone), Hoodia, Kava Kava (Piper Methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Acetylcysteine (N-acetyl cysteine) 1,000 mg, Progesterone, Yohimbe (Yohimbine), other hormones such as DHEA and Melatonin, meat and milk products.

Greece
Meat and milk products.

Hungary
Products containing hormones such as DHEA and Melatonin, meat and milk products.

Ireland
Whey proteins, 5-HTP (Hydroxtryptophan), Ginkgo Biloba (Maidenhair Tree), DHEA (Dehydroepiandrosterone), Hoodia, Melatonin (N-acetyl-5-methoxy tryptamine), Pregnenolone (P5), St. John’s Wort (Hypericum Perforatum), Yohimbe (Yohimbine), meat and milk products.

Italy
DHEA (Dehydroepiandrosterone), Melatonin (N-acetyl-5-methoxy tryptamine), Progeseterone, meat and milk products.

Japan
Kelp, hoodia, aloe, (except aloe vera), vanilla, rice, grains, nuts, seeds, raw beans, products containing hemp, meat products (such as jerky and extracts) and dairy products. Estrogen (supplement) and Potassium Iodine/iodide can be imported only a one-month supply at a time. The following products or ingredients can be imported, but only a two-month supply: melatonin, yohimbe, DHEA (Including 7-Keto DHEA) and 5-HTP and Taurine.

Luxembourg
Meat and milk products.

Malaysia
DHEA and products containing poppy seeds and hemp.

Malta
Meat and milk products.

New Zealand
GABA, Melatonin, DMSO, DMAE, Pregnenolone, Vitamin D (when greater than 1000IU per daily dose), Zinc (when greater than 25mg per daily dose), Lithium, Tryptophan (when greater than 100mg per daily dose), Selenium (when greater than 150mcg per daily dose), L-Dopa, Yohimbine, EDTA, Adrenal extract, Pituitary extract, Synephrine (when greater than 30mg per daily dose); Phenazopyridine and Progesterone cream.

Poland
Meat and milk products.

Russia
Hemp seed, kava, raw seed, raw nuts.

Singapore
DHEA and products containing poppy seeds and hemp.

Slovakia
Meat and milk product.

Slovenia
Hormones such as DHEA and melatonin, meat and milk products.

Spain
Hoodia, meat and milk products.

Switzerland
7-Keto DHEA (7-Keto Dehyfroepiandrosteron), DHEA (Dehydroepiandrosterone), Ecdysterone, Kava Kava (Piper methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Pregnenolone (P5), Progesterone, Yohimbe (Yohimbine), meat and milk products.

Great Britain
7-Keto DHEA (7-Keto Dehyfroepiandrosteron), DHEA (Dehydroepiandrosterone), Hoodia, Kava Kava (Piper methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Pregnenolone (P5), Whey Protein, Yohimbe (Yohimbine), meat and milk products.

Your order will be cancelled and the payment will be refunded, if delivery country contains import restrictions for substances, which contains the ordered product(s).